Sixes Live Privacy Policy – How We Protect Your Data

1 Introduction

Sixes Live ("we", "us", "the platform") operates the online gaming and sports betting platform available at sixeslive.app. This Privacy Policy explains how we collect, use, store and protect the personal information of players who register and use our services — including the game lobby, cricket and PSL betting section, slots, live casino, fish games, and all deposit and withdrawal functionality.

This policy applies to all data collected through the Sixes Live website and any associated platform features. It should be read alongside our Terms and Conditions and Responsible Gaming page, both of which are incorporated by reference.

We take data privacy seriously. The information you share with us when you register an account, make a deposit or place a bet is used strictly for the purposes described in this policy — nothing more. We do not monetise player data by selling it to advertisers or unrelated data brokers.

If you have questions about how your data is handled that are not answered by this policy, you can reach us using the contact details in Section 13.

2 Data We Collect

The personal information we collect falls into the following categories:

Registration Information

When you create a Sixes Live account, we collect the information you provide during the sign-up process. This typically includes your full name, mobile number, date of birth, and a username and password of your choosing. This information is required to create and maintain your account.

Identity Verification Data

To verify your identity and confirm you meet the 18+ age requirement, we may request a copy of your Pakistani CNIC or other acceptable identity document. This data is handled with additional care and is used exclusively for the verification process.

Financial and Payment Data

When you deposit or withdraw funds, we collect the information necessary to process the transaction. This includes your JazzCash or Easypaisa mobile number, Raast ID or bank account details, transaction reference numbers, and deposit and withdrawal amounts in PKR. We do not store full card numbers or mobile banking PINs on our servers.

Gameplay and Activity Data

We collect records of your gameplay activity — including games played, bets placed on cricket, PSL and other sports, session durations, win and loss records, and in-game actions. This data is used for account management, fraud detection, responsible gaming monitoring, and platform improvement.

Device and Technical Data

When you access Sixes Live, our systems automatically log certain technical information: your IP address, device type, operating system, browser version, screen resolution, and general location data derived from your IP. This is standard technical data collected by most web services and is used for security, fraud prevention and platform optimisation.

Communications Data

If you contact Sixes Live support, we retain records of that correspondence — including messages sent and received — to manage your query and maintain service quality.

3 How We Use Your Data

The data we collect is used for specific, legitimate purposes. We do not use your information in ways that are not described in this policy. The main purposes for which we process your personal data are:

• Account operation: To create, manage and maintain your Sixes Live account, authenticate your login, and record your activity on the platform.
• Payment processing: To handle PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Identity and age verification: To confirm that you meet the 18+ eligibility requirement and that your account details are accurate.
• Security and fraud prevention: To detect and prevent unauthorised account access, duplicate accounts, payment fraud and prohibited conduct as defined in our Terms and Conditions.
• Responsible gaming: To monitor gameplay patterns that may indicate problematic behaviour and to support players who request session limits or self-exclusion.
• Platform improvement: To analyse how players use the game lobby, betting section and other features, so we can improve functionality and add content that Pakistani players actually want.
• Customer support: To manage and respond to queries, complaints and account-related requests.
• Legal compliance: To meet any obligations required by applicable laws or in response to lawful requests from competent authorities.
• Communications: To send you service notifications, account updates, and — where you have opted in — information about promotions or platform changes.

4 Payment Data & PKR Transactions

Payment processing for JazzCash, Easypaisa and Raast transactions is handled through integrated payment gateways. These gateways operate under their own data security standards and privacy policies. When you deposit or withdraw using one of these methods, your transaction data is shared with the relevant payment processor to complete the transfer.

We retain records of transaction amounts, dates, references and associated account numbers for account management, dispute resolution and fraud detection purposes. These records are retained for as long as necessary to fulfil the purposes described and in line with our data retention policy outlined in Section 6.

We never store complete mobile banking PINs, full card numbers, or internet banking passwords. If you are asked to provide such details during an interaction claiming to be from Sixes Live support, do not provide them and contact us immediately — this is not a legitimate request.

5 Sharing & Disclosure

We do not sell your personal data to third parties for marketing or commercial purposes. We share your information only in the following specific circumstances:

Payment Processors

Your payment details are shared with JazzCash, Easypaisa, Raast or the relevant bank or payment gateway to process your deposit or withdrawal transaction. These processors handle your data in accordance with their own privacy policies and applicable financial regulations.

Game Providers

The third-party game studios whose titles appear in the Sixes Live game lobby may receive limited session and account data necessary to run the game correctly — for example, your account identifier, current balance and bet amounts. Full personal details such as your name, CNIC copy or mobile number are not passed to game providers.

Fraud Prevention and Security

We may share account and technical data with third-party fraud detection and security services that help us identify suspicious activity, duplicate accounts or prohibited conduct on the platform. These service providers are bound by confidentiality obligations and may only use your data for the purpose of providing their security services to us.

Legal Obligations

We may disclose personal data if we are required to do so by applicable law or in response to a lawful request from a competent authority. In such cases, we will disclose only the minimum information necessary to satisfy the legal requirement.

Business Transfers

In the event of a merger, acquisition or transfer of platform assets, player data may be transferred to the acquiring entity as part of that transaction. We will notify registered players of any such change that materially affects how their data is handled.

6 Data Retention

We keep your personal data for as long as your account is active and for a reasonable period thereafter, as necessary to fulfil the purposes described in this policy. Specific retention periods by data type are as follows:

• Account and registration data: Retained for the lifetime of your account and for a period following account closure to allow for dispute resolution and to meet any legal obligations.
• Transaction records: Deposit, withdrawal and payment records are retained for a minimum of five years to support financial record-keeping and fraud detection requirements.
• Identity verification documents: CNIC copies and other verification documents are retained for as long as required to satisfy verification requirements and for the period following account closure.
• Gameplay and betting history: Session logs, bet records and win/loss data are retained for the duration of the account and for a reasonable period after account closure.
• Support communications: Correspondence with our support team is retained for a minimum of two years to support quality assurance and dispute resolution.

When data is no longer required for any of the purposes described in this policy and no legal obligation requires its retention, it is securely deleted or anonymised.

7 Security Measures

Our security measures include:

• Encryption of data in transit using industry-standard TLS protocols, so your information is protected as it moves between your device and our servers.
• Restricted access controls — only authorised personnel with a specific operational need can access personal player data.
• Secure storage practices for identity verification documents and payment-related records.
• Regular security reviews and monitoring to detect and respond to potential threats.
• Account security features including password protection and session management to prevent unauthorised access to your account.

While we take every reasonable step to protect your data, no online platform can guarantee absolute security. You also have a role to play — keep your Sixes Live password unique and strong, do not share your login credentials with anyone, and contact us immediately if you believe your account has been accessed without your authorisation.

8 Cookies & Tracking Technologies

Sixes Live uses cookies and similar tracking technologies to support the operation of the platform, improve user experience, and gather analytics data about how the site is used. Here is a straightforward breakdown of the types of cookies we use:

Essential Cookies

These are required for the platform to function. They manage your login session, keep your account authenticated as you navigate between pages, and remember your settings within a session. You cannot opt out of essential cookies without disrupting your ability to use the platform.

Analytics Cookies

We use analytics tools to understand how players navigate the platform — which sections they visit, how long they stay, and where they encounter difficulties. This data is aggregated and does not identify you personally. It is used to improve the platform layout, game lobby organisation and overall usability.

Preference Cookies

These cookies remember choices you make on the platform — such as display preferences — so you do not need to reset them on every visit.

Most web browsers allow you to view, manage and delete cookies through their settings. Blocking all cookies will affect the functionality of Sixes Live, as essential session cookies are required for account access. For most players, the recommended approach is to allow essential and preference cookies while managing analytics preferences according to your own comfort level.

9 Your Rights Over Your Data

As a Sixes Live player, you have the following rights regarding your personal information:

• Right to access: You can request a copy of the personal data we hold about you. We will respond to such requests within a reasonable time frame.
• Right to correction: If any personal information held on your account is inaccurate or out of date, you can request that it be corrected. For most account details, you can update information directly through your account settings.
• Right to deletion: You can request that we delete your personal data. Note that certain data — particularly transaction records and verification documents — may need to be retained for legal or operational reasons even after an account closure request.
• Right to restrict processing: In certain circumstances, you can request that we limit how we use your data while a query or complaint is being resolved.
• Right to withdraw consent: Where we process your data based on your consent — for example, for promotional communications — you can withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, contact Sixes Live support using the email address in the footer of this page. Please include your registered username or mobile number so we can locate your account efficiently.

10 Minors & Under-18 Protection

Sixes Live is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we identify or are informed that a registered account belongs to a minor, we will immediately suspend that account, delete any associated personal data that is not required for legal purposes, and decline to process any outstanding withdrawals until the matter is reviewed.

If you are a parent or guardian and believe that a minor has registered an account on Sixes Live using false information, please contact our support team immediately so we can investigate and take appropriate action.

11 Third-Party Services

The Sixes Live platform integrates third-party services to deliver its full functionality — including game studios, payment processors and analytics providers. Each of these third parties operates under their own privacy policy and data handling practices. While we select third-party partners carefully and require that they handle data responsibly, we are not responsible for the privacy practices of external services.

Links or references to other pages within the Sixes Live platform lead to our own content. We do not link to external websites in the main site content, so you are unlikely to navigate away from the platform unintentionally during normal use.

12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our platform, payment systems, data practices or applicable standards. When we make significant changes, we will update the "Last updated" date at the top of this page. For changes that materially affect how your data is processed, we will notify registered players using the contact details held on their account.

Continued use of Sixes Live after an updated Privacy Policy has been published constitutes acceptance of the revised terms. If you do not agree with an updated policy, you should stop using the platform and may request account closure by contacting our support team.

13 Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need to raise a data-related concern, you can reach the Sixes Live team via the support email address displayed in the footer of this page. Please include your registered username or mobile number in any data-related enquiry so we can locate your account and respond accurately.

For general questions about your account, deposits, withdrawals or games, our FAQ page covers the most common topics. For responsible gaming support including self-exclusion and session limits, visit /responsible-gaming.